At Kimberley Kampers, we strive to provide efficient and reliable shipping services for our customers. We understand the importance of receiving your products in a timely manner, especially when planning outdoor adventures. This shipping policy outlines the details of our shipping process to ensure a smooth and satisfactory experience.
Shipping Methods:
We offer various shipping methods to cater to different needs and preferences. Our standard shipping option is available for all orders and typically takes 3-5 business days for delivery within Australia. For urgent orders, we also provide express shipping, which guarantees delivery within 1-2 business days.
Shipping Rates:
Shipping rates are calculated based on the weight and dimensions of the products, as well as the destination. The exact shipping cost will be displayed at the checkout page before completing your purchase. We strive to offer competitive shipping rates to ensure affordability for our customers.
Order Processing Time:
Once your order is placed, our team works diligently to process and prepare it for shipment. Most orders are processed within 1-2 business days. Please note that during peak seasons or promotional periods, order processing may take slightly longer. Many of our spare parts may need to be custom made for your order. You will be notified of this and a time line before committing to payment. We appreciate your patience and understanding.
Tracking Information:
Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your package and estimate the expected delivery date. We partner with reputable shipping carriers to ensure reliable tracking updates.
International Shipping:
Currently, we only offer shipping within Australia. We do not provide international shipping services. We apologize for any inconvenience this may cause and appreciate your understanding.
Shipping Address:
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for any delays or delivery issues caused by incorrect or incomplete addresses. If you need to make any changes to your shipping address after placing an order, please contact our customer support team as soon as possible.
Shipping Restrictions:
Some products may have specific shipping restrictions due to their size, weight, or nature. These restrictions will be clearly stated on the product page. If you have any questions or concerns about the shipping eligibility of a particular product, please reach out to our customer support team for assistance.
Shipping Policy Updates:
We reserve the right to update or modify our shipping policy at any time. Any changes will be reflected on this web page. It is recommended to review our shipping policy periodically to stay informed about any updates.
If you have any further questions or require additional information regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure a seamless shopping experience.